Information Technology Services for the Defense Prisoner of War/Missing in Action Accounting Agency (DPAA)
DPAA was issued a Congressional mandate in the 2015 National Defense Authorization Act (NDAA) to “establish and maintain a single centralized database and case management system” containing information about missing service members. DPAA had neither and was looking for guidance on navigating the DoD procurement system, so the Agency turned to Na Ali’i.
DPAA took advantage of our easy contracting process and brought Na Aliʻi in to support the Agency on a broad IDIQ contract. We began with a broad spectrum analysis of organizational requirements and mapped existing and future processes for every major function and directorate within the Agency, developing detailed process maps for each group. We then conducted a detailed Business Process Reengineering study, marrying the To-Be processes to a set of the most applicable best practices to set DPAA on the optimal path to achieving mission success.
Based on our analyses, we developed a strategy for improving organizational performance by modernizing the Information Technology tools in use by DPAA. We began by preparing a business case, reflecting organizational Key Performance Parameters and Key System Attributes, to guide investment decision-making. We guided DPAA through DoD’s Defense Business System approval process, conducted market research and produced an Analysis of Alternatives assessing the strengths and weaknesses of industry-leading technologies and recommending specific solution sets.
DPAA is currently executing another contract for Na Aliʻi to support implementation of the Case Management System, based on our recommendations.